The CMC Mediation Process

1: Registration

Arrive at least 20 minutes before the session to register andcomplete the administrative process. Our officer willreceive you, help verify your identity and make sureeverything is in order before the mediation begins.

2: Opening Statement

Our mediator will begin with an opening statement, setting thetone for a constructive dialogue. Some ground rules willbe laid  out  to ensure  everyone  feels  heard  and respected throughout the process.

3: Sharing your Perspective

In a joint session at the CMC, you'll have the chance to shareyour perspective and explain your side of the storywithout interruptions.

4: Understanding each other

After you've had your say, it's time to listen. The other partywill share their version of the dispute, and our mediatorwill help summarise the key issues raised.

5: Confidential Discussions

If there are sensitive matters that require private discussion,our  mediator  will  speak  to  each party  separately.  Your confidentiality is important, and nothing will be sharedwithout your permission.

6: Reaching A Mutual Agreement

Our mediator may alternate between joint and private sessionsto explore different avenues until a mutual agreementis reached.

7: Finalising The Agreement

Once an agreement is reached, our mediator will document theterms. You'll have the opportunity to review and signthe agreement. A copy of the agreement will be provided toyou.

8: Conclusion

If an agreement couldn't be reached, we'll close the sessionrespectfully. You may choose to explore other options toaddress the dispute which includes seeking legal adviceor proceeding to the Courts.